Just what makes our service department
When we started manufacturing lasers, we quickly realized that many of
our customers were running their lasers 24 hours-a-day, 7 days-a-week.
These customers told us that their high-volume production can't afford
any amount of downtime. As a result, PRC was the first industrial laser
supplier to establish a service hotline so that our customers could get
help 365 days-a-year. Our competitors have since copied the hotline
idea, but they can't copy our dedication to it. Call our service line
and you'll be speaking to a trained technician in seconds.
Chances are that once you call, we'll solve whatever problem you have
without having to make a service visit. In fact, our experienced technical
support staff solves about 85% of service-related problems over the phone,
saving our customers time and money.
FIELD SERVICE TEAM:
PRC has a staff of dedicated field service technicians ready to assist
with any difficulties you might encounter at your facility. When a service
visit is requested, we'll have a person at your facility the next business
GLOBAL SERVICE NETWORK:
At PRC we export more than 50% of products manufactured all around the
world. Over the years we've developed relationships with after
sales service agents on every continent and have established spare
part centers as well. Wherever your facility is located, there is a PRC
representative ready to assist you.
OPERATION AND MAINTENANCE TRAINING:
PRC offers one and two week training courses at our facility to familiarize
your operators and maintenance staff with the PRC design. Attending a
course at PRC can help keep your machines running well, and should a problem
arise, the more your people know, the sooner the laser will be back in